Use cases for SMEs

Inbound answering, overflow coverage, lead capture, quoting, and bookings.

Overflow capture

Your phone rings first. If you can’t answer, AInswer captures the lead and sends a summary.

  • Missed calls converted to opportunities
  • Structured questions
  • Urgency classification

After-hours answering

Answer calls 24/7 with professional messaging and clear AI disclosure.

  • Urgent escalation
  • Optional transfer
  • Always captures callback details

FAQs + policy answers

Answer only what you approve in the Knowledge Base.

  • Coverage areas
  • Opening hours
  • Services offered

Advanced use cases

Price quotes

Quote from structured rules/FAQs. No hallucinated pricing.

  • Fixed + range rules
  • Conditions/exclusions
  • Escalate for bespoke quotes

Appointment bookings

When enabled, the assistant can book appointments via calendar integration.

  • Availability tool call
  • Create booking tool call
  • Send confirmation